Shipping policy
We offer world wide shipping. If you are an overseas customer, we are happy to ship products from our store including shipping saddles anywhere in the world, please send us an email at aussiesaddlery@gmail.com and we can get a postage quote organised for you.
- You can choose shipping or pick up from our saddlery store on the Central Coast of NSW (Australia).
- Most orders are shipped using Australia Post. Some large orders are shipped using courier/freight companies depending on your location or order. A small selection of items are made to order or stocked off site. Orders aim to ship within 2-7 business days. Our online store does not run a 'live inventory' therefore sometimes items sell out from our storefront. If you are unsure about an item, please either give us a call or send us through an email.
- We are happy to combine post costs. Email us if you believe our online store is not calculating the most effective post for you.
- We can also offer express post services. Unfortunately our online system is not equipped to show express post options so contact us and we are able to give you a quote for express post.
- Courier services delivering large items such as saddles will not deliver to PO Boxes. We will endeavour to contact you to arrange a residential address to send your items efficiently.
- Courier services for large items require a signature and will not "safe drop" your order. If you are not home, the courier service will leave a card to contact you to arrange delivery or pick up from the nearest depo. If couriers are unable to delivery your package in a number of attempted contacts, this will result in the package being returned to sender. Customers will be responsable for all costs incurred to redirect your order.
- Once we deliver your goods to the service delivery carrier the risk of loss and title for such items is out of our control. All our orders are packaged using the most care to ensure they are wrapped accordingly for travel. In such cases, if your item is damaged in transit, please contact the service provider to discuss your options.
- By placing an order with us, you agree to our terms of the above and shipping/exchange conditions. These terms and conditions also are present at checkout where you agree to our terms before clicking place order.
